RTIH AI in Retail Awards
RTIH AI in Retail Awards categories
RTIH AI IN RETAIL AWARDS CATEGORIES
RTIH, organiser of the industry leading RTIH Innovation Awards, proudly brings you the first edition of the RTIH AI in Retail Awards, sponsored by VenHub Global, 3D Cloud and EdTech Innovation Hub, which is now closed for entries.
Check out our 2026 finalists here.
As we witness a digital transformation revolution across all channels, AI tools are reshaping the omnichannel game, from personalising customer experiences to optimising inventory, uncovering insights into consumer behaviour, and enhancing the human element of retailers' businesses.
With 2026 set to be the year when AI and especially gen AI shake off the ‘heavily hyped’ tag and become embedded in retail business processes, our newly launched awards celebrate global technology innovation in a fast moving omnichannel world and the resulting benefits for retailers, shoppers and employees.
Our 2026 winners will be those companies who not only recognise the potential of AI, but also make it usable in everyday work - resulting in more efficiency and innovation in all areas.
Winners will be announced at an evening event at The Barbican in Central London on Thursday, 29th January. This will kick off with a drinks reception in the stunning Conservatory, followed by a three course meal, and awards ceremony in the Garden Room.
RTIH AI in Retail Awards categories
AI and Physical Stores
This award focuses on technology deployments enabling physical spaces to thrive via AI powered solutions, even as online shopping continues to grow.
We’re looking for examples of reducing friction in the customer journey, offering improved experiences, blurring the lines between channels, and boosting the way in which employees work.
Download an entry form here or enter via the below link.
Online Retailer of the Year
Who has been the most innovative, customer focused online retailer this year?
Judges are asked to look at AI powered tech deployments, pilots, initiatives etc and decide which retailer has been the most consistently forward thinking and customer centric over the last 12 months.
Download an entry form here or enter via the below link.
AI and Omnichannel Retail
This award will go to an AI tech centric approach to retail that provides customers with a fully integrated shopping experience across bricks and mortar stores, online, mobile, and everything in between.
Judges will be looking for examples of AI powered strategies or technologies that create a seamless, consistent customer journey across all channels. This could include personalisation engines, smart inventory management, connected customer service tools, or AI driven insights that unify digital and physical operations.
Download an entry form here or enter via the below link.
Best Use of AI in Customer Service
The Covid-19 outbreak and cost-of-living crisis have reshaped customer behaviour and their expectations of retailers.
This award will go to an online and/or physical retailer that has understood and reacted in a positive fashion to these customer trends and patterns, by providing exceptional AI technology powered omnichannel customer experiences.
Download an entry form here or enter via the below link.
AI and Supply Chain
This award highlights companies that are re-inventing and re-thinking retail supply chains via innovative AI technology.
AI is being used for automating and monitoring the many individual tasks and communications necessary to move products and resources between the different links of the supply chain.
We’re looking for solutions/projects/initiatives that are improving a business’ supply chain by optimising processes, enhancing visibility, boosting collaboration, and reducing environmental impact.
Download an entry form here or enter via the below link.
AI and Payments
This award recognises AI powered payment initiatives that are both innovative and customer and retailer friendly.
We’re looking to reward a project that has the potential to increase a retailer’s competitiveness and effectiveness, and to improve the shopper experience. Bonus points if the project could be considered a first in the market.
Download an entry form here or enter via the below link.
Digital Transformation Project of the Year
This award celebrates those who are at the forefront of digital transformation in the retail space, achieved through the deployment of innovative AI technologies.
Our judges will be looking for a company that has tapped AI to deliver a significant transformation project for a customer, such as integrating disparate systems, updating legacy technology, empowering the client to create seamless and personalised shopping experiences, and unlocking new possibilities to grow the business.
Download an entry form here or enter via the below link.
AI in Training and Learning
This award recognises the use of AI technologies to enhance training and development within the retail sector.
Judges will be looking for innovative deployments that support employee upskilling, onboarding, continuous learning, or knowledge sharing across retail organisations. This could include AI powered coaching tools, adaptive learning systems, or platforms that personalise content based on employee roles, behaviours or performance.
Download an entry form here or enter via the below link.
AI Technology Supplier of the Year
This category celebrates companies that have developed innovative AI technologies and worked with retailers to transform the customer experience or back-end operations or both.
Download an entry form here or enter via the below link.
AI Startup of the Year
This award will recognise the startup with the most innovative AI technology offering and the company which is best placed to succeed in the long-term (management, funding, the retailers it is working with etc).
Download an entry form here or enter via the below link.
Retail AI and Data Analytics
This category shines a spotlight on AI driven approaches to data analysis and insight generation within retail.
We’re looking for solutions that help retailers turn vast amounts of data into actionable strategies, whether through customer segmentation, demand forecasting, product optimisation, or real-time decision-making. Entries should demonstrate how data analytics powered by AI is helping retailers deliver measurable business improvements.
Download an entry form here or enter via the below link.
Best Use of AI for Sustainable Retail
Traditionally, the biggest problem with sustainable technology solutions has been in the relatively high cost of implementation, often meaning that scaling them was not viable.
Things change, however, with incentives, targets and climate pledges as well as the rapid iteration of innovative AI technologies driving down costs in various areas.
This award will go to a retailer or brand that has worked with AI technology suppliers to put sustainability at the core of its values. The winning entry will show how a company has boosted its green credentials whilst also demonstrating the tangible business benefits of sustainable practices.
Download an entry form here or enter via the below link.
Inclusive Technology Innovation
This category will showcase what is being delivered in the inclusive shopping space, and shine a light on what is a huge, untapped retail customer/service market that suppliers and retailers are now really leaning in to and embracing more fully.
This award will go to a retailer or brand that has tapped AI technology to put inclusion at the core of its values. The winning entry will show how a company has boosted its inclusive credentials whilst also demonstrating the tangible business benefits involved.
Download an entry form here or enter via the below link.
Most Innovative UK Retailer
Who has been the most innovative, customer and employee focused UK retailer over the last 12 months?
Judges are asked to look at AI powered tech deployments, pilots, initiatives etc and decide which retailer has been the most consistently forward thinking and customer centric.
Download an entry form here or enter via the below link.
Most Innovative Global Retailer
Who has been the most innovative, customer and employee focused (non-UK) retailer over the last 12 months?
Judges are asked to look at AI powered tech deployments, pilots, initiatives etc and decide which retailer has been the most consistently forward thinking and customer centric.
Download an entry form here or enter via the below link.
Technology Implementation of the Year
This award recognises AI technology project excellence, both in delivery and outcomes.
Implementation should have been completed between April 2024 and April 2025..
Judges will be looking for clear project objectives, effective and innovative implementation and tangible and demonstrable results.
Download an entry form here or enter via the below link.
Best Retailer/Technology Supplier Relationship of the Year
This award recognises a successful AI powered partnership between a retailer and a technology supplier, with an emphasis on the last 12 months and how said partnership has gone from strength to strength during that period.
Download an entry form here or enter via the below link.
Key dates
Friday, 5th December: Award entry deadline
Tuesday, 9th December : Finalists revealed
Wednesday, 10th December - Friday, 2nd January: Judging days
Thursday, 29th January : Winners announced at the RTIH AI in Retail Awards Ceremony, taking place at The Barbican in Central London
Check out our FAQs (including judging panel, deadlines etc) here.
Please email our Editor, Scott Thompson, if you have any questions or need further information: scott.thompson@retailtechinnovationhub.com
Or complete the form at the end of this page and we will get back to you asap. 👇👇👇👇👇
Who will be judging the RTIH AI in Retail Awards?
Glen Richardson, Non-Executive Director, PoundFun and former COO, The Range
Dan McGrath, JD Group Customer Operations, JD Sports
Suhas Grama, Senior Software Development Engineer, Amazon Just Walk Out
Vineta Bajaj, Group CFO, Holland & Barrett
Becky Lombardo, Founder, Londra Consulting
Graham Broomfield, Managing Director, Austen & Blake
Rob Smith, Technology Officer, East of England Co-op
Nadine Neatrour, Chief Marketing Officer, Gordon Ramsay Restaurants
Andrew Grill, AI Keynote Speaker, Leading Futurist, Bestselling Author, Brand Ambassador
Mike Cadden, Chief Technology Officer, Marie Curie
Carole Kingsbury, Chief Technology Officer, C&C Group
Matt Taylor, CTO of Global Managed Services and VP of SecDevOps, NCC Group
Christine Russo, Industry Analyst and Retail Influencer
Paula Bobbett, Chief Digital Officer, Boots
Oliver Banks, Retail Transformation Director & Consultant, OB&Co
Scott Thompson, Editor and Founder, Retail Technology Innovation Hub
Emma Thompson, Editor and Founder, EdTech Innovation Hub
Toby Pickard, Retail Futures Senior Partner, IGD
Contact us
For further information on the RTIH AI in Retail Awards, please complete the below form and we will get back to you asap.
RTIH AI in Retail Awards judging panel
RTIH AI IN RETAIL AWARDS JUDGING PANEL
RTIH, organiser of the industry leading RTIH Innovation Awards, proudly brings you the first edition of the RTIH AI in Retail Awards, sponsored by VenHub Global, 3D Cloud and EdTech Innovation Hub.
Check out our 2026 finalists here.
The judging panel for the RTIH AI in Retail Awards includes representatives from the likes of Amazon, C&C Group, Gordon Ramsay Restaurants, NCC Group, Holland & Barrett, PoundFun, Boots, East of England Co-op, and IGD.
We have brought together a broad spectrum of independent experts, who have experience and insight into different aspects of the retail technology industry.
Glen Richardson, Non-Executive Director, PoundFun, former COO at The Range and CMO at Fruugo
Bio: Whether through AI driven marketing, e-commerce strategy, or investment connections, Glen helps brands scale fast and smart.
He is currently Non-Executive Director at PoundFun, and has also served as COO at The Range and CMO at Fruugo.
Dan McGrath, JD Group Customer Operations, JD Sports
Bio: With nearly 16 years at JD Sports and an entire career in retail, Dan is a recognised leader in retail technology and innovation. As Head of Customer Operations, he focuses on how emerging technologies can transform customer experiences and empower employees to perform at their best.
A true futurist, Dan explores the intersection of digital and physical retail, continually seeking ways to make the shopping journey more seamless, connected, and human.
Becky Lombardo, Founder, Londra Consulting
Bio: Becky Lombardo is an international retail logistics expert with over 20 years of experience working with some of the world’s most recognisable retail brands across luxury, fashion, beauty, homewear, wellness and food including Harvey Nichols, Fortnum & Mason, Asos, Dunelm, and Matchesfashion.
As the founder of Londra Consulting, Becky specialises in helping businesses navigate the complex, fast evolving landscape of global e-commerce and omnichannel logistics. She has worked across every major fulfilment model, from direct-to-consumer and drop ship to concessions and rental, giving her a uniquely broad perspective.
Becky’s career spans key global markets including the UK, US, EU, Far East, and the Middle East. She has led the development and implementation of transformative logistics strategies tailored to the needs of each region, helping brands scale profitably, adapt, and stay competitive in times of rapid change.
Graham Broomfield, Managing Director, Austen & Blake
Bio: Graham is a retail and digital leader with 25 years’ experience scaling global consumer brands.
His work focuses on building customer centred cultures, modern retail systems, and commercially resilient growth models. Graham also advises retail and technology businesses on strategy and leadership. He is passionate about elevating customer experience, developing people, and creating meaningful, long-term value.
Christine Russo, Industry Analyst and Retail Influencer
Bio: Christine is an industry thought leader, Retail Technology Innovation Hub Top 100 Influencer, and the RTIH US correspondent.
She hosts the industry recognised leading podcast What Just Happened, where tech solution CEOs, leaders in retail and brands speak candidly about industry shaping issues and challenges.
With a career spanning roles in management consulting at Deloitte and executive roles in global store development, Christine’s experience includes top down analysis as well as serving time in the retail trenches. Based in New York City, she is the mom of three grown daughters and two naughty puppies.
Scott Thompson, Editor and Founder, Retail Technology Innovation Hub
Bio: Over the past 25 years, Scott has held senior editorial positions at and contributed to a number of business and technology related publications.
Prior to launching Retail Technology Innovation Hub, he was Editor at crypto publication Coin Rivet and Senior Editor at IBS Intelligence, heading up their monthly banking technology title, IBS Journal and daily online news service.
Scott also spent ten years at retail tech title, Retail Systems.
He launched RTIH as he believed there was a gap in the market for a source of independent retail technology news, analysis and research, written by people with a genuine passion for this fast moving sector.
Paula Bobbett, Chief Data and Digital Officer, Boots
Bio: With over a decade of experience, Paula is currently serving as Chief Data and Digital Officer at Boots UK, and contributing to digital transformation efforts through analytics and customer insight expertise.
She is also chairing the Boots Benevolent Fund and serving as a Non-Executive Director at Spire Healthcare Group, bringing diverse perspectives to leadership. Paula is skilled in leveraging data to drive actionable insights, aligning organisational goals with innovative digital strategies.
Carole Kingsbury, Chief Technology Officer, C&C Group
Bio: From publishing to fashion retail, Carole has successfully delivered technology solutions and services for FTSE 100 and FTSE 250 companies. Whether working as a Technology Consultant, Business Analyst, Programme Manager, or IT Director, her approach has consistently focussed on people, process, data, and technology (in that order).
For the past 16 years of her career, Carole has been privileged to have led teams of various shapes and sizes to achieve delivery of complex business and technology change in the retail sector and has always advocated for cross-functional ways of working and thinking to encourage active collaboration and create a culture of continuous improvement, development, and innovation.
Suhas Grama, Senior Software Development Engineer, Amazon Just Walk Out
Bio: At Amazon, Suhas focuses on building the company’s Just Walk Out cashierless technology for retail stores, based in Seattle, USA.
Matt Taylor, CTO of Global Managed Services and VP of SecDevOps, NCC Group
Bio: Prior to NCC Group, Matt was a partner and the technology strategy and transformation leader at one of the Big Four. He has also been a CIO and previously led large scale complex global IT transformation, delivery and recoveries for over 20 years at Accenture.
Privileged to have led international teams and worked in Europe, US and India, Matt has experienced an incredibly valuable range of cultures and environments with some of the world's most innovative brands.
He is a fellow of the BCS (Chartered Institute for IT), elected committee member of the IT Leaders Forum, volunteer mentor, early careers advocate and proudly included in the RTIH top 100 retail technology influencers list.
Vineta Bajaj, Group CFO, Holland & Barrett
Bio: Vineta is an industry expert in the e-commerce and grocery industry, bringing several years experience in this space.
She spent ten years at Ocado Group, the FTSE 50 online grocer and technology provider supporting its growth and strategic M&A, strategic divestments and fundraising over £1.5 billion. She then took on the Group CFO role at Rohlik Group, a Pan European online grocer spanning five countries that has unicorn status.
Vineta recently joined Holland & Barrett as Group CFO. Her experience spans the US, UK, Europe and Asia. She is a finance, tax and business expert. She acts as an angel investor and advisor to a number of pre-series to Series A startups across a variety of industries and gives her time to supporting small businesses.
Andrew Grill, AI Keynote Speaker, Leading Futurist, Bestselling Author, Brand Ambassador
Bio: Andrew is a leading AI expert, combining over 30 years’ experience at IBM and high tech startups with degrees in engineering and business strategy. He was a Global Managing Partner at IBM, and works with C-suite teams at Kingfisher, Shell, Dell, Intel, Vodafone and the NHS.
Andrew has delivered over 600 keynotes in 50 countries on generative AI, quantum computing, and digital transformation and in 2025, he was named to the AI 100 UK List for responsible AI. He is the author of the international best-seller Digitally Curious, hosts a popular podcast, and appears regularly on BBC, Sky News, and in major publications.
Oliver Banks, Retail Transformation Director & Consultant, OB&Co
Bio: Oliver is a recognised expert and consultant in retail transformation, guiding senior leaders to rethink strategies and operating models for the future of retail.
A LinkedIn Top Voice and as one of RTIH’s Top 100 Retail Technology Influencers, he hosts The Retail Transformation Show podcast and is widely recognised as one of retail’s most influential thinkers. His book, Driving Retail Transformation, provides a practical roadmap to deliver change with clarity, confidence, and conviction.
Nadine Neatrour, Chief Marketing Officer, Gordon Ramsay Restaurants
Bio: Nadine is a board level mutli-channel professional with full end to end e-commerce, marketing and retail experience from platform development to trading optimisation to community building to loyalty.
She is passionate about customers, experienced in cross channel retail and inspired by brands. Nadine is a thought leader in the retail space, and helps brands realise their customer opportunities through e-commerce, CRM, customer service, clienteling and digital in store experiences to grow sales, build loyalty and maximise profit. She passionately believes in uniting channels to create a truly universal customer experience that drives customer loyalty and surpasses global boundaries.
Mike Cadden, Chief Technology Officer, Marie Curie
Bio: Mike is an experienced transformational technology executive with an exceptional track record in strategic and technical management in retail and FMCG with a passion for using data to deliver powerful customer experience that drives increased revenues.
He has extensive experience in business and technology turnarounds and digital transformations which have delivered both multi-million year-on-year revenue improvements as well as significant six figure savings to PE, PLC and privately owned businesses.
Toby Pickard, Retail Futures Senior Partner, IGD
Bio: Toby has over 17 years’ experience working in the food and consumer goods industry.
He researches, analyses and presents insights on innovations, technology, retail futures, sustainability and macro trends in the FMCG sector.
Rob Smith, Technology Officer, East of England Co-op
Bio: Rob is a strategic and accomplished technology and people leader with over 20 years’ experience across the retail, finance, and IT sectors.
Renowned for building and inspiring high performing teams, he consistently delivers exceptional results while driving quality and innovation. Passionate about IT, data, service delivery, and business transformation, Rob excels at modernising practices and enabling continuous improvement. As Technology Officer at East of England Co-op, he leads the organisation’s technology strategy and drives forward its digital and operational evolution.
Gary Newbury, Supply Chain Advisor and Delivery Executive
Bio: Gary has established an international reputation for rapid business performance transformation and executing supply chain designs, which consistently builds market prominence, shareholder value and consumer trust.
He helps boards and business leaders to navigate ongoing disruption and reinvigorate supply chain performance across the “make-move-sell” flow of manufacturing, third party logistics, wholesaling, retailing and the last mile.
Gary has an MBA and an MSc (Supply Chain Management & Logistics) from Cranfield University, UK and is recently CCLP, CSCMP, PMP, LSSBB and Retail Management certified.
Gregg London, Supply Chain Consultant
Bio: Gregg "began life" (in the early 1980's) as an APICS CPIM and CIRM, implementing complex MRP, MRP2, and ERP systems for national and multi-national manufacturers.
In 2000, his business changed - focusing on what he felt was the "weakest link" in the supply chain - the U.P.C. (and EAN), and creation of the largest, fully attributed, item level database for food, beverage, and beverage alcohol.
Today, Gregg's data is used extensively by numerous governmental agencies for regulations, compliance, and GS1 2D initiatives.
Key dates
Friday, 5th December: Award entry deadline
Tuesday, 9th December : Finalists revealed
Wednesday, 10th December - Friday, 2nd January: Judging days
Thursday, 29th January : Winners announced at the RTIH AI in Retail Awards Ceremony, taking place at The Barbican in Central London
RTIH AI in Retail Awards Ceremony Host
RTIH AI IN RETAIL AWARDS CEREMONY HOST: LUCY PORTER
We’re pleased to announce that Lucy Porter will host our RTIH AI in Retail Awards Ceremony, to be held at The Barbican in Central London on Thursday, 29th January.
Lucy has been a huge hit with comedy audiences up and down the country for over ten years with her distinctive, bouncy, feel-good comedy. She has continued to travel internationally with her stand-up – taking in the Far East and including shows in Hong Kong, Bangkok, Macau, Manila, Switzerland and Paris.
She was also invited to Miami to take part in NBC’s Last Comic Standing and has performed in the States for NBC and HBO at their Las Vegas Comedy Festival. She’s also regularly invited to festivals closer to home including Manchester, Glasgow and the prestigious Kilkenny festival, as well as other mud soaked scrums such as Latitude.
During 2014, Lucy returned to the Edinburgh Fringe with her 10th solo show, Me Time which toured in the Spring. She also turned her hand this year to playwrighting with a thought-provoking, witty play, The Fair Intellectual Club.
Put on at the Assembly Rooms in Edinburgh during the Fringe, her creation explores the trials of being an intelligent woman in 1717 Edinburgh. Following the success of the Edinburgh run, BBC Radio 4 commissioned a six part drama series from Lucy based on the play. She is currently writing it for transmission in 2016.
Lucy is a regular face and voice on TV and radio panel shows and is a glutton for a good quiz show. You may have seen her alongside Ed Byrne providing pointless answer after pointless answer on a Celeb special of BBC 1’s Pointless, or seen her emerge victorious from a well fought battle for the title of Celebrity Mastermind Champion in a Children In Need special. Lucy fended off stiff competition from Mark Watson and Dave Spikey and broke records by achieving the highest ever celebrity score.
She has also appeared on two series of IQ, two series of Mock the Week, two series of Argumental, Have I Got News for You, Clive Anderson’s Chat Room, Never Mind the Buzzcocks and What the Dickens?. On Radio 4, she has been heard on Life – An Idiot’s Guide, Heresy, The Personality Test, The News Quiz, Dilemmaand The Unbelievable Truth, and is a regular guest on BBC 6Music on The Radcliffe & Maconie Show.
She remains amongst the most sought-after comedy writers in Britain and was one of the lead writers on ITV1’s prime-time Sunday night satirical animation series Headcases.
Lucy has also moved into the world of film and she (along with Green Wing writers Fay Rusling and Oriane Messina) has a feature script (working title Queen of Comedy) on the development slate at leading Brit film company Warp X. She is also a popular voiceover artist.
Recently Lucy has contributed to various publications as a columnist, including City AM, Cook Vegetarian Magazine and Mother & Baby.
And the winner is…
As we witness a digital transformation revolution across all channels, AI tools are reshaping the omnichannel game, from personalising customer experiences to optimising inventory, uncovering insights into consumer behaviour, and enhancing the human element of retailers' businesses.
With 2026 set to be the year when AI and especially gen AI shake off the ‘heavily hyped’ tag and become embedded in retail business processes, our newly launched awards celebrate global technology innovation in a fast moving omnichannel world and the resulting benefits for retailers, shoppers and employees.
Our 2026 winners will be those companies who not only recognise the potential of AI, but also make it usable in everyday work - resulting in more efficiency and innovation in all areas.
Winners will be announced at an evening event at The Barbican in Central London on Thursday, 29th January. This will kick off with a drinks reception in the stunning Conservatory, followed by a three course meal, and awards ceremony in the Garden Room.
Key dates
Friday, 5th December: Award entry deadline
Tuesday, 9th December : Finalists revealed
Wednesday, 10th December - Friday, 2nd January: Judging days
Thursday, 29th January : Winners announced at the RTIH AI in Retail Awards Ceremony, taking place at The Barbican in Central London
Please email our Editor, Scott Thompson, if you have any questions or need further information: scott.thompson@retailtechinnovationhub.com
FAQs
Is there a fee to enter the awards?: No, it is free of charge.
Can I enter across multiple categories: Yes.
Do I need to complete all the sections in the entry form? No, but the more information you provide, the better chance you have of producing a successful submission.
Is there a certain timeframe for nominated projects, initiatives etc? Yes, nominated projects, initiatives etc should have been completed (or substantially completed) during the last 12 months.
Who has visibility of our completed entry form and what information will be public should we win or be shortlisted? Only our Editor, Scott Thompson, and judging panel will view submissions. The information provided in the summary section of the entry form will be made public.
Do you only accept entries from UK-based companies? No, we accept entries from all parts of the world.
What is the shortlists process? Shortlists will be announced in December 2025, then shortlisted entries will be sent to our independent judging panel who will decide upon the winners and highly commended submissions. Shortlisted companies will be invited to attend an awards ceremony at The Barbican in Central London on Thursday, 29th January 2025.
Do winners and highly commended companies receive post-event coverage? Yes, post-event coverage includes articles on our website and also an in-depth awards review in our printed magazine. There is also the opportunity for a company profile type piece to be published on our site and within our magazine.
When is the deadline for 2025 submissions? Friday, 5th December.
When will the 2025 winners be revealed? Winners will be announced at an event at The Barbican in Central London on Thursday,29th January. This will kick off with a drinks reception, followed by a three course meal, awards ceremony, and after party featuring DJ until midnight.
Who will be judging the RTIH AI in Retail Awards?
Glen Richardson, Non-Executive Director, PoundFun and former COO, The Range
Dan McGrath, JD Group Customer Operations, JD Sports
Graham Broomfield, Managing Director, Austen & Blake
Rob Smith, Technology Officer, East of England Co-op
Suhas Grama, Senior Software Development Engineer, Amazon Just Walk Out
Vineta Bajaj, Group CFO, Holland & Barrett
Becky Lombardo, Founder, Londra Consulting
Nadine Neatrour, Chief Marketing Officer, Gordon Ramsay Restaurants
Andrew Grill, AI Keynote Speaker, Leading Futurist, Bestselling Author, Brand Ambassador
Mike Cadden, Chief Technology Officer, Marie Curie
Carole Kingsbury, Chief Technology Officer, C&C Group
Matt Taylor, CTO of Global Managed Services and VP of SecDevOps, NCC Group
Christine Russo, Industry Analyst and Retail Influencer
Paula Bobbett, Chief Digital Officer, Boots
Oliver Banks, Retail Transformation Director & Consultant, OB&Co
Scott Thompson, Editor and Founder, Retail Technology Innovation Hub
Emma Thompson, Editor and Founder, EdTech Innovation Hub
Toby Pickard, Retail Futures Senior Partner, IGD
RTIH AI in Retail Awards finalists
RTIH AI IN RETAIL AWARDS FINALISTS
We're pleased to present the finalists and shortlists for the inaugural RTIH AI in Retail Awards, sponsored by VenHub Global, 3D Cloud, EdTech Innovation Hub, and Retail Technology Show.
Congratulations to all those who made it through the initial submission process. We received a huge number of impressive entries highlighting companies across the retail landscape who are not only recognising the potential of AI, but also making it usable in everyday operations - resulting in more efficiency and innovation in all areas.
It’s now over to our judging panel who will decide the winners to be announced at the RTIH AI in Retail Awards Ceremony, taking place at The Barbican in Central London on Thursday, 29th January.
This will kick off with a drinks reception in the stunning Conservatory, followed by a three course meal, and awards ceremony in the Garden Room, presided over by award winning comedian, actress and writer Lucy Porter.
To book your place at the RTIH AI in Retail Awards Ceremony, click here.
Our runners and riders as follows:
AI and Physical Stores
This award focuses on technology deployments enabling physical spaces to thrive via AI powered solutions, even as online shopping continues to grow.
We’re looking for examples of reducing friction in the customer journey, offering improved experiences, blurring the lines between channels, and boosting the way in which employees work.
Finalists
Orquest
Reckon.ai
Retail-AI
Sensei
Spacture Al
Tahina
Trigo
VenHub Global
Vusion
x-hoppers
Further details on our finalists here.
Online Retailer of the Year
Who has been the most innovative, customer focused online retailer this year?
Judges are asked to look at AI powered tech deployments, pilots, initiatives etc and decide which retailer has been the most consistently forward thinking and customer centric over the last 12 months.
Finalists
Depop
Goddiva
Hockerty
Prezzee
Super-Pharm
Further details on our finalists here.
AI and Omnichannel Retail
This award will go to an AI tech centric approach to retail that provides customers with a fully integrated shopping experience across bricks and mortar stores, online, mobile, and everything in between.
Judges will be looking for examples of AI powered strategies or technologies that create a seamless, consistent customer journey across all channels. This could include personalisation engines, smart inventory management, connected customer service tools, or AI driven insights that unify digital and physical operations.
Finalists
Cyncly
Globant
Instacart
Maestra
Riskified
Scantranx
Further details on our finalists here.
Best Use of AI in Customer Service
The Covid-19 outbreak and cost-of-living crisis have reshaped customer behaviour and their expectations of retailers.
This award will go to an online and/or physical retailer that has understood and reacted in a positive fashion to these customer trends and patterns, by providing exceptional AI technology powered omnichannel customer experiences.
Finalists
Brarista
Habitium
LatentView Analytics
VenHub Global
Further details on our finalists here.
AI and Supply Chain
This award highlights companies that are re-inventing and re-thinking retail supply chains via innovative AI technology.
AI is being used for automating and monitoring the many individual tasks and communications necessary to move products and resources between the different links of the supply chain.
We’re looking for solutions/projects/initiatives that are improving a business’ supply chain by optimising processes, enhancing visibility, boosting collaboration, and reducing environmental impact.
Finalists
AutoStore
Bamboo Rose
Dropit
Finmile
IBM Consulting
Lumina
Nextail
ShopAi
Vaayu
Veloq
Further details on our finalists here.
AI and Payments
This award recognises AI powered payment initiatives that are both innovative and customer and retailer friendly.
We’re looking to reward a project that has the potential to increase a retailer’s competitiveness and effectiveness, and to improve the shopper experience. Bonus points if the project could be considered a first in the market.
Finalists
LatentView Analytics
Paytiko
Riskified
Scantranx
VenHub Global
Further details on our finalists here.
Digital Transformation Project of the Year
This award celebrates those who are at the forefront of digital transformation in the retail space, achieved through the deployment of innovative AI technologies.
Our judges will be looking for a company that has tapped AI to deliver a significant transformation project for a customer, such as integrating disparate systems, updating legacy technology, empowering the client to create seamless and personalised shopping experiences, and unlocking new possibilities to grow the business.
Finalists
Ai4.Style
Goddiva
LatentView Analytics
LEAFIO AI and Baltic Petroleum
Movable Ink and Currys
Scantranx
VenHub Global
Zenline
Further details on our finalists here.
AI in Training and Learning
This award recognises the use of AI technologies to enhance training and development within the retail sector.
Judges will be looking for innovative deployments that support employee upskilling, onboarding, continuous learning, or knowledge sharing across retail organisations. This could include AI powered coaching tools, adaptive learning systems, or platforms that personalise content based on employee roles, behaviours or performance.
Finalists
Attensi and Dawn Foods
Brarista
Metagora
Uhuru Botanicals and AND Digital
WorkJam
Further details on our finalists here.
AI Technology Supplier of the Year (UKI)
This category celebrates UKI companies that have developed innovative AI technologies and worked with retailers to transform the customer experience or back-end operations or both.
Finalists
Amperity
Eagle Eye
FoundIt!
Ocula Technologies
Quorso
Renude
Retail Express
Sideways 6
Further details on our finalists here.
AI Technology Supplier of the Year (Rest of World)
This category celebrates global companies that have developed innovative AI technologies and worked with retailers to transform the customer experience or back-end operations or both.
Finalists
Constructor
Fynd
Legion Technologies
Orquest
Perfect Corp.
Revieve
Sensei
Simbe
Tata Consultancy Services
Vusion
Further details on our finalists here.
AI Startup of the Year
This award will recognise the startup with the most innovative AI technology offering and the company which is best placed to succeed in the long-term (management, funding, the retailers it is working with etc).
Finalists
AiDA Intelligent Solutions
Dema
FoundIt!
GetVocal
Lumoo Studio
Pagent
Profound
PropTexx
Reckon.ai
Veloq
Further details on our finalists here.
Retail AI and Data Analytics (UKI)
This category shines a spotlight on AI driven approaches to data analysis and insight generation within UKI retail.
We’re looking for solutions that help retailers turn vast amounts of data into actionable strategies, whether through customer segmentation, demand forecasting, product optimisation, or real-time decision-making. Entries should demonstrate how data analytics powered by AI is helping retailers deliver measurable business improvements.
Finalists
Amperity
B&Q and FoundIt!
Eagle Eye
EE
Galvia AI
HyperFinity
Retail Insight
Vaayu
Yellow Sub AI
Further details on our finalists here.
Retail AI and Data Analytics (Rest of World)
This category shines a spotlight on AI driven approaches to data analysis and insight generation within global retail.
We’re looking for solutions that help retailers turn vast amounts of data into actionable strategies, whether through customer segmentation, demand forecasting, product optimisation, or real-time decision-making. Entries should demonstrate how data analytics powered by AI is helping retailers deliver measurable business improvements.
Finalists
Advertima Vision
Competera
Dema
LatentView Analytics
Legion Technologies
Onebeat
VTEX
Walkbase
Further details on our finalists here.
Best Use of AI for Sustainable Retail
Traditionally, the biggest problem with sustainable technology solutions has been in the relatively high cost of implementation, often meaning that scaling them was not viable.
Things change, however, with incentives, targets and climate pledges as well as the rapid iteration of innovative AI technologies driving down costs in various areas.
This award will go to a retailer or brand that has worked with AI technology suppliers to put sustainability at the core of its values. The winning entry will show how a company has boosted its green credentials whilst also demonstrating the tangible business benefits of sustainable practices.
Finalists
Global Intuition
IBM Consulting
Nextail
Retail Insight
Tahina
Further details on our finalists here.
Inclusive Technology Innovation
This category will showcase what is being delivered in the inclusive shopping space, and shine a light on what is a huge, untapped retail customer/service market that suppliers and retailers are now really leaning in to and embracing more fully.
This award will go to a retailer or brand that has tapped AI technology to put inclusion at the core of its values. The winning entry will show how a company has boosted its inclusive credentials whilst also demonstrating the tangible business benefits involved.
Finalists
Brarista
Ikea
Tahina
WeCarryBags
Further details on our finalists here.
Most Innovative Retailer
Who has been the most innovative, customer and employee focused retailer over the last 12 months?
Judges are asked to look at AI powered tech deployments, pilots, initiatives etc and decide which retailer has been the most consistently forward thinking and customer centric.
Finalists
EE
Goddiva
Habitium
Ikea
Prezzee
Tahina
VenHub Global
Further details on our finalists here.
Technology Implementation of the Year
This award recognises AI technology project excellence, both in delivery and outcomes.
Judges will be looking for clear project objectives, effective and innovative implementation and tangible and demonstrable results.
Finalists
FoundIt! and B&Q
LatentView Analytics
Nextail
Panoptyc
Peak and Debenhams Group
Prezzee
Rokt
Versori
Further details on our finalists here.
Best Retailer/Technology Supplier Relationship of the Year
This award recognises a successful AI powered partnership between a retailer and a technology supplier, with an emphasis on the last 12 months and how said partnership has gone from strength to strength during that period.
Finalists
B&Q and Foundit!
Currys and Quorso
Debenhams Group and Peak
Habitium, AWS and Apser
Petstop and Galvia
Southern Co-op and SymphonyAI
Further details on our finalists here.
Overall Winner
Our judging panel will pick their stand out entry from across the 18 aforementioned categories. To be announced at our awards ceremony in Central London on Thursday, 29th January.
RTIH Editor’s Choice Award
RTIH Editor, Scott Thompson, will pick his stand out entries from across the 18 aforementioned categories. To be announced at our awards ceremony in Central London on Thursday, 29th January.
For further information on the RTIH AI in Retail Awards (sponsorship opportunities, seat and table bookings etc), please complete the below form and we will get back to you asap.
Book your seat(s) at the RTIH AI in Retail Awards
Book your table or seats at the RTIH AI in Retail Awards Ceremony
The RTIH AI in retail Awards ceremony, sponsored by VENHUB GLOBAL, 3D Cloud, Retail Technology Show 2025, and edtech innovation hub will take place at the barbican in central london on thursday, 29th january.
RTIH AI in retail AWARDS RUN TIME:
6.30pm: Drinks reception
7.45pm: Call for dinner and welcome speech by RTIH Founder and Editor Scott Thompson
10pm: Awards presentation with our host Lucy Porter.
11pm-1am: After party
1am: Event ends
Dress code: cocktail attire - smart trousers and jackets (ties not essential) and cocktail dresses.
BOOKING FORM
2026 RTIH AI in Retail Awards winners
2026 RTIH AI IN RETAIL AWARDS WINNERS
Brarista, IBM Consulting, Foundit!, Quorso, Vusion, Sensei, Reckon.ai, EE, Walkbase, Globant, Riskified, and Goddiva were among the winners at the RTIH AI in Retail Awards, sponsored by VenHub Global, 3D Cloud, EdTech Innovation Hub, and Retail Technology Show.
Our 2026 hall of fame entrants were revealed during a sold out event which took place at The Barbican in Central London on Thursday, 29th January, and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Lucy Porter.
For further information on our finalists, download our awards brochure here.
In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “According to Amazon’s Andy Jassy: AI is a once in a lifetime reinvention of everything we know, and the largest technology transformation since the cloud.”
“Whether that’s overstating it or not, we're certainly seeing an increasing number of innovative, potentially game changing developments in this space across both traditional and digital retail spaces.”
“And that is reflected in tonight's finalists, who are boosting customer experiences and tackling retailers' painpoints across the likes of physical stores, online, omnichannel, supply chain, and payments.”
“To quote one of our judges: I have to admit, judging these awards was so difficult. So many that would have been worthy winners. And great to see how AI has moved firmly into delivery mode. Firmly into delivering for customers and driving huge innovation.”
Congratulations to our 2026 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended our Thursday, 29th gathering.
Winners and highly commended entries as follows 👇👇👇
AI and Physical Stores
This award focuses on technology deployments enabling physical spaces to thrive via AI powered solutions, even as online shopping continues to grow. We’re looking for examples of reducing friction in the customer journey, offering improved experiences, blurring the lines between channels, and boosting the way in which employees work.
Finalists
Orquest
Reckon.ai
Retail-AI
Sensei
Spacture Al
Tahina
Trigo
VenHub Global
Vusion
x-hoppers
WINNER: Sensei
Further details on our finalists here.
Online Retailer of the Year
Who has been the most innovative, customer focused online retailer this year? Judges are asked to look at AI powered tech deployments, pilots, initiatives etc and decide which retailer has been the most consistently forward thinking and customer centric over the last 12 months.
Finalists
Depop
Goddiva
Hockerty
Prezzee
Super-Pharm
Further details on our finalists here.
WINNER: Depop
AI and Omnichannel Retail
This award will go to an AI tech centric approach to retail that provides customers with a fully integrated shopping experience across bricks and mortar stores, online, mobile, and everything in between.
Judges will be looking for examples of AI powered strategies or technologies that create a seamless, consistent customer journey across all channels. This could include personalisation engines, smart inventory management, connected customer service tools, or AI driven insights that unify digital and physical operations.
Finalists
Cyncly
Globant
Instacart
Maestra
Riskified
Scantranx
Further details on our finalists here.
WINNER: Globant
Best Use of AI in Customer Service
The Covid-19 outbreak and cost-of-living crisis have reshaped customer behaviour and their expectations of retailers.
This award will go to an online and/or physical retailer that has understood and reacted in a positive fashion to these customer trends and patterns, by providing exceptional AI technology powered omnichannel customer experiences.
Finalists
Brarista
Habitium
LatentView Analytics
VenHub Global
Further details on our finalists here.
WINNER: Brarista
AI and Supply Chain
This award highlights companies that are re-inventing and re-thinking retail supply chains via innovative AI technology.
AI is being used for automating and monitoring the many individual tasks and communications necessary to move products and resources between the different links of the supply chain.
We’re looking for solutions/projects/initiatives that are improving a business’ supply chain by optimising processes, enhancing visibility, boosting collaboration, and reducing environmental impact.
Finalists
AutoStore
Bamboo Rose
Dropit
Finmile
IBM Consulting
Lumina
Nextail
ShopAi
Vaayu
Veloq
Further details on our finalists here.
WINNER: Nextail
AI and Payments
This award recognises AI powered payment initiatives that are both innovative and customer and retailer friendly.
We’re looking to reward a project that has the potential to increase a retailer’s competitiveness and effectiveness, and to improve the shopper experience. Bonus points if the project could be considered a first in the market.
Finalists
LatentView Analytics
Paytiko
Riskified
Scantranx
VenHub Global
Further details on our finalists here.
WINNER: LatentView Analytics
HIGHLY COMMENDED: Riskified
Digital Transformation Project of the Year
This award celebrates those who are at the forefront of digital transformation in the retail space, achieved through the deployment of innovative AI technologies.
Our judges will be looking for a company that has tapped AI to deliver a significant transformation project for a customer, such as integrating disparate systems, updating legacy technology, empowering the client to create seamless and personalised shopping experiences, and unlocking new possibilities to grow the business.
Finalists
Ai4.Style
Goddiva
LatentView Analytics
LEAFIO AI and Baltic Petroleum
Movable Ink and Currys
Scantranx
VenHub Global
Zenline
Further details on our finalists here.
WINNER: Goddiva
HIGHLY COMMENDED: Movable Ink and Currys
AI in Training and Learning
This award recognises the use of AI technologies to enhance training and development within the retail sector.
Judges will be looking for innovative deployments that support employee upskilling, onboarding, continuous learning, or knowledge sharing across retail organisations. This could include AI powered coaching tools, adaptive learning systems, or platforms that personalise content based on employee roles, behaviours or performance.
Finalists
Attensi and Dawn Foods
Brarista
Metagora
Uhuru Botanicals and AND Digital
WorkJam
Further details on our finalists here.
WINNER: Attensi and Dawn Foods
AI Technology Supplier of the Year (UKI)
This category celebrates UKI companies that have developed innovative AI technologies and worked with retailers to transform the customer experience or back-end operations or both.
Finalists
Amperity
Eagle Eye
FoundIt!
Ocula Technologies
Quorso
Renude
Retail Express
Sideways 6
Further details on our finalists here.
WINNER: Renude
HIGHLY COMMENDED: Quorso
AI Technology Supplier of the Year (Rest of World)
This category celebrates global companies that have developed innovative AI technologies and worked with retailers to transform the customer experience or back-end operations or both.
Finalists
Constructor
Fynd
Legion Technologies
Orquest
Perfect Corp.
Revieve
Sensei
Simbe
Tata Consultancy Services
Vusion
Further details on our finalists here.
WINNER: Vusion
HIGHLY COMMENDED: Orquest
AI Startup of the Year
This award will recognise the startup with the most innovative AI technology offering and the company which is best placed to succeed in the long-term (management, funding, the retailers it is working with etc).
Finalists
AiDA Intelligent Solutions
Dema
FoundIt!
GetVocal
Lumoo Studio
Pagent
Profound
PropTexx
Reckon.ai
Veloq
Further details on our finalists here.
WINNER: Reckon.ai
Retail AI and Data Analytics (UKI)
This category shines a spotlight on AI driven approaches to data analysis and insight generation within UKI retail.
We’re looking for solutions that help retailers turn vast amounts of data into actionable strategies, whether through customer segmentation, demand forecasting, product optimisation, or real-time decision-making. Entries should demonstrate how data analytics powered by AI is helping retailers deliver measurable business improvements.
Finalists
Amperity
B&Q and FoundIt!
Eagle Eye
EE
Galvia AI
HyperFinity
Retail Insight
Vaayu
Yellow Sub AI
Further details on our finalists here.
WINNER: EE
Retail AI and Data Analytics (Rest of World)
This category shines a spotlight on AI driven approaches to data analysis and insight generation within global retail.
We’re looking for solutions that help retailers turn vast amounts of data into actionable strategies, whether through customer segmentation, demand forecasting, product optimisation, or real-time decision-making. Entries should demonstrate how data analytics powered by AI is helping retailers deliver measurable business improvements.
Finalists
Advertima Vision
Competera
Dema
LatentView Analytics
Legion Technologies
Onebeat
VTEX
Walkbase
Further details on our finalists here.
WINNER: Walkbase
Best Use of AI for Sustainable Retail
Traditionally, the biggest problem with sustainable technology solutions has been in the relatively high cost of implementation, often meaning that scaling them was not viable.
Things change, however, with incentives, targets and climate pledges as well as the rapid iteration of innovative AI technologies driving down costs in various areas.
This award will go to a retailer or brand that has worked with AI technology suppliers to put sustainability at the core of its values. The winning entry will show how a company has boosted its green credentials whilst also demonstrating the tangible business benefits of sustainable practices.
Finalists
Global Intuition
IBM Consulting
Nextail
Retail Insight
Tahina
Further details on our finalists here.
WINNER: IBM Consulting
Inclusive Technology Innovation
This category will showcase what is being delivered in the inclusive
shopping space, and shine a light on what is a huge, untapped retail customer/service market that suppliers and retailers are now really leaning in to and embracing more fully.
This award will go to a retailer or brand that has tapped AI technology to put inclusion at the core of its values. The winning entry will show how a company has boosted its inclusive credentials whilst also demonstrating the tangible business benefits involved.
Finalists
Brarista
Ikea
Tahina
WeCarryBags
Further details on our finalists here.
WINNER: Ikea
Most Innovative Retailer
Who has been the most innovative, customer and employee focused retailer over the last 12 months?
Judges are asked to look at AI powered tech deployments, pilots, initiatives etc and decide which retailer has been the most consistently forward thinking and customer centric.
Finalists
EE
Goddiva
Habitium
Ikea
Prezzee
Tahina
VenHub Global
Further details on our finalists here.
WINNER: VenHub Global
Technology Implementation of the Year
This award recognises AI technology project excellence, both in delivery and outcomes.
Judges will be looking for clear project objectives, effective and innovative implementation and tangible and demonstrable results.
Finalists
FoundIt! and B&Q
LatentView Analytics
Nextail
Panoptyc
Peak and Debenhams Group
Prezzee
Rokt
Versori
Further details on our finalists here.
WINNER: Foundit! and B&Q
Best Retailer/Technology Supplier Relationship of the Year
This award recognises a successful AI powered partnership between a retailer and a technology supplier, with an emphasis on the last 12 months and how said partnership has gone from strength to strength during that period.
Finalists
B&Q and Foundit!
Currys and Quorso
Debenhams Group and Peak
Habitium, AWS and Apser
Petstop and Galvia
Southern Co-op and SymphonyAI
Further details on our finalists here.
WINNER: Currys and Quorso
RTIH Editor’s Choice Award
WINNERS:
Advertima Vision
Ai4.Style
Eagle Eye
Fynd
Prezzee
Retail Express
Trigo
Overall Winner
WINNERS:
FoundIt! and B&Q
Depop
The RTIH AI in Retail Awards will return in 2027. The event will open for entries later this year, with our winners being announced at a ceremony in Central London during March 2027. For further information, please complete the form below and we will get back to you asap.